Important: Changes to how we handle your support requests from 17th August 2026

As Target Online Marketing continues to grow, we are making an important change to how we handle your support requests — one that will improve response times, keep your project history in one place, and keep your information more secure. 

From Monday 17th August 2026, we are moving all customer support and project requests away from WhatsApp, and transitioning to a dedicated support team reachable at the following email address: 

 support@targetonlinemarketing.co.uk  

 Our support team’s hours will be 09:00 to 16:30, Monday to Friday, and all emails will be responded to within these hours. 

Rest assured, if something urgent comes up outside these hours — such as your website going offline — we will still respond promptly.

Simply add “URGENT” to your email subject line, and we will treat it as a high priority. 

What this means for you: 

• Faster, Specialist Responses: Email lets us route your request directly to the right person, so your questions are resolved more quickly. 

• A Clear, Searchable Record:  Every conversation, piece of design feedback, copy edit, and technical issue is stored in one thread you can reference at any time — nothing gets lost across separate chats. 

• Easier File Sharing:  Website content and project files are simpler to send, store, and access securely via email. 

• Stronger Data Protection:  Email provides a more secure platform for handling account details and private information. 

What you need to do: 

• Please send all new requests, project revisions, and support queries to:  support@targetonlinemarketing.co.uk 

• Add this address to your contacts so our replies reach your inbox and not your spam folder. 

• Our WhatsApp number will no longer be monitored for support requests after 17th August 2026. If you have an existing thread there, please re-send any outstanding items to the support email so we can pick them up. 

Our priority is making sure your websites and campaigns run smoothly, and this change will help us deliver faster, more accountable, and better-organised service for your business. 

Thank you for your continued partnership. If you have any questions about this transition, simply reply to this email and we will be happy to help. 

Best regards, 

Gary Mogford

Target Online Marketing Ltd